What to Expect at a Veterinary Appointment
Knowing what is going to happen at your first appointment can make you and your pet feel more comfortable.
Examination, Diagnosis & Treatment
After your pet has been examined, we will work out a diagnosis and provide treatment options. You and your veterinarian will decide on the best course of treatment for your pet's lifestyle.
Our Pet Care Philosophy
We proudly serve pet owners in Medford. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to Medford pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, American Express, and CareCredit.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away, though we may need to refer you to a Medford emergency vet clinic.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
Our vets treat Medford cats and dogs at Siskiyou Veterinary Hospital.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
- Do you offer any counseling services?
Our Medford vets offer 3 specific counseling services:
Nutritional counseling to help with the specific needs of puppies and kittens and how to give your giant breed dog the nutrition they need to stay healthy.
Behavioral counseling to help curb any unwanted behaviors you've been struggling to control.
We also offer grief counseling to help cope with the loss of your beloved pet.